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What did you love best about Customer Success?
The book delivers on the promise of its cover. It became a little too technically practical for me, but that's only relative to my expectations. Those looking forward to actually implementing the concepts in organizations will love it even more.
What other book might you compare Customer Success to and why?
The 1-page marketing plan. Like that book, this one follows an outstanding structure that demonstrates research and masterful content organization.
Did the narration match the pace of the story?
The narration is good. There are some questionable passages where we learn phrases such as "Business to company" (after hearing "business to business"), or "Subscription as a service", ... This may be the author, the narrator, or the listener (me), but maybe that's also where a printed book makes particular sense.
Any additional comments?
The author combines good technical knowledge with real experience to lift the concept of customer success to the level of intuitive and practical knowledge for the reader.
How each chapter is organized and how all chapters are sequenced form a refreshingly pleasant and effectual way to write a book that's more and better than an outpouring of reference content.People in the software industry will be more likely to take more out of this book, as that is the author's background and that didn't escape the pages of the book. Most examples and even whole new concepts are grounded in the software delivery system. That, however, is just about predisposition, because the book makes the point of contextualizing in dedicated sections/chapters the applicability of customer success to businesses outside the (subscription-based) software paradigm.
I have learned to appreciate books that make a census of all that's related to their subject matter and set out to specifying it in light of all that it has to be contrasted with. It's a pleasure following such a book reading journey, it is a pleasure following this book's journey.
Where does Customer Success rank among all the audiobooks you’ve listened to so far?
This is my first audiobook, but the quality is great so far.
Who was your favorite character and why?
Nick is everyone's favorite character. Jeans and a three piece suit.
What about Tim Andres Pabon’s performance did you like?
Clear speaking, and great for listening along while at work.
Any additional comments?
Fantastic information and a great primer for any of you that are entering the world of Customer Success.