Business as usual gets a new life in Customer Service Is Just Foreplay. This information-packed guide is filled with relevant, modern practices and principles that can be applied to any agent or agency in the insurance industry.
Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat, and payment systems - as well as 24/7 accessibility - aren't just extras anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors.
Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner, and champion for the independent insurance industry. As an entrepreneur, Jason has firsthand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay, Jason will show you how to do the same.
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