Regular price: $6.95

Free with 30-day trial
Membership details Membership details
  • A 30-day trial plus your first audiobook, free
  • 1 credit/month after trial – good for any book, any price
  • Easy exchanges – swap any book you don’t love
  • Keep your audiobooks, even if you cancel
  • After your trial, Audible is just $14.95/month
Select or Add a new payment method

Buy Now with 1 Credit

By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Buy Now for $6.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Business as usual gets a new life in Customer Service Is Just Foreplay. This information-packed guide is filled with relevant, modern practices and principles that can be applied to any agent or agency in the insurance industry.
Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat, and payment systems - as well as 24/7 accessibility - aren't just extras anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors.
Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner, and champion for the independent insurance industry. As an entrepreneur, Jason has firsthand experience building a profitable agency that can be run both virtually and digitally. In Customer Service Is Just Foreplay, Jason will show you how to do the same.
©2015 Cappleton LLC (P)2015 Cappleton LLC
Show More Show Less
No Reviews are Available
© Copyright 1997 - 2018 Audible, Inc