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Publisher's Summary

"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, rlisteners also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence.
©2002 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (P)2003 AMI
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Critic Reviews

"The program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose....Anna Fields gives a perfect reading - emotionally bright but still allowing the lesson to retain its practical, straight-talking nature." (AudioFile)
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Customer Reviews

Most Helpful

By F. Webster on 08-17-06

Great communication tools!

Crucial Conversations offers excellent analyses and real tools for improving the most difficult relationships in your professional and personal life. Beware: the emphasis is on YOU, so don’t buy this hoping to find a way to change your boss, your spouse, or that back-stabbing SOB down the hall. Do buy it to find ways to get past that “fight or flight” reaction in yourself and almost anyone else so you can really talk. (Also read Martha Stout’s “The Sociopath Next Door” to understand why no communication or relationship strategy can possibly work with some people.)

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48 of 48 people found this review helpful

By Cheryl on 01-01-08

I'm re-reading it now

I really enjoy this book thoroughly. It's straight forward and explains things well. The examples and explanations are easily understandable and relate to real life. There are plenty of clever labels that make remembering important information easy. I enjoyed the explanations of labels such as: "Dope-up Dumbed-Down state". This label explains why critical conversations are difficult from a biological standpoint. Crucial conversations are defined as interactions with others (at home, work, or elsewhere) that have moderate to high stakes, opinions vary and emotions run high. The poor habits seem to reflect poor habits I have myself. The examples seem reasonable to real life and they are written in witty ways. The narration is (nearly) perfect as the description indicates. The narrator reads with accurate expression. I often found myself relating to the situations that are in the book. I'm a "Mute & Salute" kind of person (or "silent fumer"). I have been avoiding or poorly handling crucial conversations in my own life because I have felt ill-equipped to do it well. It undermined my influence. I've reread the forward & first chapter 3 times now. I have struggled with a lot of the things that are listed in the book. I look forward to applying these principles to my own conversations. I liked it so much, I ended up buying it as a gift for a friend of mine who I know would enjoy these topics and tools. I also look forward to listening to "Crucial Confrontations" by the same authors. I think this book should be considered by all.

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25 of 26 people found this review helpful

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Customer Reviews

Most Helpful

By Clarke on 04-28-07

One of the most useful books I've ever read

I frequently recommend this book to my friends and colleagues because I've used it myself to change how I deal with people in difficult conversations. It has a well thought framework for dealign with difficult conversations, lots of stories to make the framework concrete, and many useful little tips and hints you can start using straight away.

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5 of 5 people found this review helpful

By ganiyu on 11-03-12

Better to get the written book instead.

Too many parts missing from the audio book. Better to get the written book instead.

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