Hold anyone accountable. Master performance discussions. Get results.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
"Revolutionary ideas...opportunities for breakthrough ..." (Stephen R. Covey, author of The 7 Habits of Highly Effective People)
"Unleash the true potential of a relationship or organization and move it to the next level." (Ken Blanchard, coauthor of The One Minute Manager)
"Brilliant strategies for those difficult discussions at home and in the workplace." (Soledad O’Brien, CNN news anchor and producer)
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Very helpful for work and life
Follows up where Crucial Conversations leaves off when dealing with ongoing problems.
The review questions seem geared toward fiction or biography rather than nonfiction. While this book presents some of the same situations as Crucial Conversations, it goes further in helping people to deal with situations where agreements have been violated. It presents alternatives to "the ultimatum" which seem largely ignored or forgotten by many people. It helps refute either or thinking and work toward problem solving. If we all learn more ways to avoid verbal violence, perhaps our improved communication will make us all more successful.
- Julie A. Kent
Understand Why People Violate Expecations