- Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, 2nd Edition
- Narrated by: Kerry Patterson
- Length: 6 hrs and 14 mins
- Unabridged Audiobook
- Release date: 01-24-14
- Language: English
- Publisher: McGraw-Hill Education
Regular price: $21.00
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Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
Customer ReviewsMost Helpful
By Savanna on 08-11-15
Understand Why People Violate Expecations
Before you read this, read Crucial Conversations. This will make more sense coming after but could be read independently. This book is very helpful to anyone. A parent, a manager, a team leader, or just a humble individual on their daily journey through life. It breaks down and helps explain why people do what they do, and how we as others can help them redirect themselves. It makes dealing with accountability issues into a scientific problem. The book takes you step by step through how to hold those conversations and discuss where people have missed the mark maybe.
These books have helped me in many ways in my life and have taught me how to handle people and navigate conversations. Learning these tools helps me understand how others will try and divert attention or blame away from themselves and how to bring them back in to discuss the problem at hand.
Overall an exceptional book at helping anyone learn to deal with violated expectations from your child, to your mother-in-law, to your boss.
6 of 7 people found this review helpful
By Julie A. Kent on 11-27-15
Very helpful for work and life
What did you love best about Crucial Accountability?
Follows up where Crucial Conversations leaves off when dealing with ongoing problems.
Any additional comments?
The review questions seem geared toward fiction or biography rather than nonfiction. While this book presents some of the same situations as Crucial Conversations, it goes further in helping people to deal with situations where agreements have been violated. It presents alternatives to "the ultimatum" which seem largely ignored or forgotten by many people. It helps refute either or thinking and work toward problem solving. If we all learn more ways to avoid verbal violence, perhaps our improved communication will make us all more successful.
5 of 6 people found this review helpful