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The book takes a look at the traits sought by constituents, Credibility. How we earn it, maintain it or lose it. Good read.
What would have made Credibility better?
Their "findings" are all obvious. The should update the recording, it sounded horrible.
Would you ever listen to anything by James M. Kouzes and Barry Z. Posner again?
How did the narrator detract from the book?
You didn’t love this book... but did it have any redeeming qualities?
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