This Element is an excerpt from The Personal Credibility Factor: How to Get It, Keep It, and Get It Back (If You-ve Lost It) by Sandy Allgeier. Available in print and digital formats.
A complete, realistic, and proven process for rebuilding lost credibility, one step at a time-no matter why you lost it. Many of us are familiar with customer service situations that were seriously blown by someone, but the way in which the problem was corrected caused us to think even more positively about the experience than we might have if the problem had not occurred in the first place.
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