Coping With Difficult People In Business And In Life

  • by Robert Bramson
  • Narrated by Robert Bramson
  • 3 hrs and 38 mins
  • Abridged Audiobook

Publisher's Summary

Difficult doesn't mean impossible.We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed.Dr. Robert M. Bramson, a psychologist and management consultant, will show you that it is possible to remain sane, dignified and optimistic when dealing with even the most Difficult People. With these lively, insightful dramatizations, you'll learn how to:
Identify difficult types, from the too-good-to-be-true to the too-hot-to-handle, from the perennial gossip to the eternal clam.

Master the step-by-step procedures that will neutralize any negative or hostile encounter.

Understand your own style of thinking and how it affects your ability to deal effectively with each type.Maybe you can't turn "Gloomy Gus" into "Pollyanna"...but with the help of Dr. Bramson, you'll prevent the difficult from becoming impossible - and end "relation frustrations" for good!


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Customer Reviews

Most Helpful

Entertaining and Informative

While some of the scenarios may be slightly outdated for today's business environment, the techniques are still valid and useful today.

One fun note while listening was that I quickly found traits about myself that can be considered "difficult" to others and ways that I can look at improving myself.
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- Michael

How do I get a refund?

Don't waste your money. This book only states the obvious. Outdated and hardly practical examples.
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- Jason

Book Details

  • Release Date: 07-15-2008
  • Publisher: Simon & Schuster Audio