Common Sense Customer Service

  • by Victoria Wells
  • Narrated by Christy Lynn
  • 1 hrs and 50 mins
  • Unabridged Audiobook

Publisher's Summary

A must-have to add to your customer service training program. Great for large or small companies.
Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy listen. Every manager should not only give a copy of this audiobook to each of their customer service reps, they should have a copy for themselves, too. The extra chapter that is targeted specifically at managers includes some valuable insights. General enough for any industry but in-depth enough to be truly useful. A no-nonsense, common sense customer service for any industry. An easy to follow listen that every customer service person should have.

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Book Details

  • Release Date: 05-02-2013
  • Publisher: Geoffrey Wells