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Publisher's Summary

The title says it all: carrots and sticks don't work.
Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation, because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first - unaware of a better alternative.
So, when it comes to changing your organizational culture, carrots and sticks don't work! What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice - that will empower you to assess, troubleshoot, and resolve engagement issues in the workplace:

Recognition and acknowledgment of employees' contributions
Empowerment via tools, resources, and information that set employees up to succeed
Supportive feedback through ongoing performance coaching and mentoring
Partnering to encourage and foster collaborative working relationships
Expectations that set clear, challenging, and attainable performance goals
Consideration that lets employees know that they are cared about
Trust in your employees' abilities, skills, and judgment
Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to 20-person outfits to realize demonstrable gains in employee productivity and job satisfaction.
When you give a little RESPECT, you get a more effective organization with reduced turnover and absenteeism and employees at all levels who are engaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!
©2010 Paul Marciano (P)2010 Paul Marciano
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Customer Reviews

Most Helpful
3 out of 5 stars
By Salley on 08-13-13

Good ideas, awful narrator

Is there anything you would change about this book?

The narrator

What other book might you compare Carrots and Sticks Don't Work to and why?

Dan Pink's Drive because it offers a simpler approach to the same issue of engagement. The two are good together. Not opposing viewpoints but different ways of getting to the same end.

How did the narrator detract from the book?

Slightly cynical or condescending inflection, way too rapid reading, mispronunciation of words all of which highly detracted from the kind, thoughtful content.

Do you think Carrots and Sticks Don't Work needs a follow-up book? Why or why not?

No. I think he gets his point across.

Any additional comments?

Don't let Richard Broski read any other books until he learns how to pronounce words like concomitant, Appomattox, and subsequent correctly, SLOW DOWN and drop that tone. I wanted the info but I found myself getting angry at the delivery. It was a struggle not to go buy the book so that I didn't have to listen to this reading.

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3 of 3 people found this review helpful

5 out of 5 stars
By Timothy Craggette on 09-12-12

Searched for a read, Found a treasure!

I didn't initially go looking for this book or any book like this. In my line of work, I wasn't looking for a solution to a problem. I simply like to read books that open my mind to new ways of thinking or something to challenge my way of thinking. Perspective.

Then I found this book, Carrots and Sticks Don't Work.

What this book explains is Paul's view on the systems most businesses use to motivate employees, how it fails to achieve lasting results, and his system for a content workforce.

This book made me think of why, in my professional career, I was not happy with my employers. I would try to make things right by changing my way of thinking to match culture or something like that but this book opened my eyes to glaring issues in the reward systems used today that are not giving the right people the needed reasons for staying committed to the organizations. Also, I became aware of my disengagements from companies as an overachiever that was overlooked, overworked, and undervalued. This book, backed by case studies and Paul’s personal experiences, painted the picture I needed to move forward pass some of my own demons and has provided me a better understanding of why things are the way they are and a radical solution to address it with minimal effort.

I would highly recommend this book to any and all low, mid, and high level supervisors/managers/leaders/HR that want to help people first and focus on a purpose driven atmosphere that encourages the most common need in all of us...RESPECT.

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3 of 3 people found this review helpful

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Customer Reviews

Most Helpful
5 out of 5 stars
By Amazon Customer on 07-07-18

powerful and practical<br />

all the information a people manager at any level of an organisation requires to run a high performing team.

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5 out of 5 stars
By A. Foster on 04-13-16


This is a great book. Every manager or leader should read this! It has good examples of how to change the culture in your business. I have already recommended this to several people and clients (I am a business coach). Read well ( if a little fast!)

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