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Publisher's Summary

A powerful manifesto for CEOs and employees alike: Influential and award-winning business leader Margaret Heffernan reveals how organizations can build ideal workplace cultures and create seismic shifts by making deceptively small changes.
By implementing sweeping changes, businesses often think it's possible to do better, to earn more, and to have happier employees. So why does engagement prove so difficult and productivity so elusive?
In Beyond Measure Margaret Heffernan looks back over her decades spent overseeing different organizations and comes to a counterintuitive conclusion: It's the small shifts that have the greatest impact. Heffernan argues that building the strongest organization can be accelerated by implementing seemingly small changes, such as embracing conflict as a creative catalyst; using every mind on the team; celebrating mistakes; speaking up and listening more; and encouraging time off from work.
Packed with incredible anecdotes and startling statistics, Beyond Measuretakes us on a fascinating tour across the globe, highlighting disparate businesses and revealing how they've managed to change themselves in big ways through incremental shifts. How did the CIA revolutionize their intelligence gathering with one simple question? How did one organization increase their revenue by $15 million by instituting a short coffee break? How can a daylong hackathon change the culture of a company? Told with wry wit and knowing humor, Heffernan proves that it's often the small changes that make the greatest, most lasting impact.
©2015 Margaret Heffernan (P)2015 Simon & Schuster, Inc.
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Customer Reviews

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By Stephen on 12-16-17

Margaret Hefferman Remains Brilliant

six 30 minute chapters. Too much content to just listen to, you need to read it as well.

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By Elisha Hooper on 10-09-17

Deep insight.

The author presented case studies that helped to further my understanding of change within organizations and how incremental it can be. She presented very deep insight into how leaders react in difficult situations.

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Customer Reviews

Most Helpful

By TominCumbria on 05-25-15

Recommended listening for Public Sector...

...if you're employed as a public sector servant and looking for ways of defining what you deliver and how you can do more with less...

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2 of 2 people found this review helpful


By stuart on 01-15-16

Fantastic reading well worth it

Well worth reading, very practical example's given. Loved this book. This will make me take a few steps towards change

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1 of 1 people found this review helpful

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