• Are Your Customers Being Served?

  • By: Pauline Rowson
  • Length: 1 hr and 32 mins
  • Unabridged Audiobook
  • Release date: 09-20-07
  • Language: English
  • Publisher: Matrix Digital Publishing
  • 3 out of 5 stars 3.3 (4 ratings)

Regular price: $14.01

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Publisher's Summary

Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
©2006 Pauline Rowson; (P)2006 Rowmark Ltd
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