Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

By: Shep Hyken

Narrated by: Joe Bronzi

Length: 5 hrs and 26 mins

Publisher's summary

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy.

Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.

Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools - like "Ask the extra question" and "Focus on the customer, not the money" - are simple, clear, useful for almost anybody, and supported with compelling research and stories. In this audiobook you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

©2013 Shep Hyken (P)2014 Audible Inc.

Amazing

I love this book so well, I am about to order the hard copy not just for me, but for friends also.

Excellent and practical!

What are you waiting for.....Great book that you can start applying your learnings immediately!

Tactical and helpful- ACE Hardware CX

Really enjoyed the book and narration- loved the tactical, numbered examples provided and the case studies from ACE.

Get to the point already...

The first chapters seem like a prank. So many words but yet so little substance...Lisyen

Great Concepts. Hard to listen too

I love the concepts in this book, but the audio is not the most clear and has a certain pitch to it that hurts my ears at a volume level any higher than low.

So many great nuggets

I have known the author for a few years but have never gotten around to reading one of his books. I’ve also known his reputation as one of the leading customer service experts in the world and now after reading this book I understand why. Every chapter provides real, usable nuggets of gold that can be applied to almost any business. The book is written in a very conversational style that makes you want to keep listening for the next great idea. Now I’m going to move onto one of his other books to get more great info. If you want to improve your business and reputation with your customers, don’t hesitate, get this book now.

Proof being "nice" pays off in business

This audiobook is so refreshing because Shep breaks down growing a business and staying ahead of the pack with one principle- outstanding customer service. It unlocks tips to help small business owners compete with the largest competitors by providing attention to customers others cannot.

The reason I did not give performance 5 stars is I felt it could use a chapter and examples from online/social media.

Amaze every customer every time

Great story telling. Great examples. Loved the story of Ace Hardware. This is a book I will revisit again and again

Well worth a careful listen.

Excellent book to focus on customer service. Use the 52 tools to drive and deliver excellent customer service. Or, take some lessons to heart, have some patience and learn to be a better customer too.

Lessons for Startersoft

Learned a lot about how we can get closer to making Startersoft the best web development company on the market!