Customer service isn't always the most glamorous job. It usually makes the news only when something has gone horribly wrong or is over-the-top indulgent. However, there's a happy medium, says Adam Toporek, author of Be Your Customer's Hero, published by AMACOM. Being a hero to your customers isn't about grand publicity stunts. It's about being there for your customers when they need you.
©2015 Adam Toporek (P)2015 American Management Association International