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Clearly reasoned recommendations for how to orgaanise IT and what type of thinking best works to achieve value and react to changes. This would also work as intro to agile thinking
Wow! This book was something else! It gave me new perspectives to reflect on that I’ve never thought about. My biggest personal question is, if while focusing on service have a created a dependent IT nanny state in my org? This and other insights await...
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This is a really good interpretation of what Agile and Lean mean for business and in particular CIO's.
You might find it contraversial or I hope thought provoking, a lot of our current systems are about trying to control and constrain IT as if it were a 3rd party and miss the benefits of fully embracing it and using it to the benefit of the customer and business.