A Complaint Is a Gift
- Recovering Customer Loyalty When Things Go Wrong, Second Edition
- Narrated by: Susan MacNeil
- Length: 8 hrs and 43 mins
- Unabridged Audiobook
- Release date: 07-01-09
- Language: English
- Publisher: Blackstone Audio, Inc.
Regular price: $15.36
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Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers--even when you have to say no. This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the book has been heavily revised, with a wealth of new examples, tools, and strategies.
©2008 Janelle Barlow and Claus Møller (P)2009 BBC Audio