A Complaint Is a Gift

  • by Janelle Barlow, Claus Møller
  • Narrated by Susan MacNeil
  • 8 hrs and 43 mins
  • Unabridged Audiobook

Publisher's Summary

Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers--even when you have to say no.This second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the book has been heavily revised, with a wealth of new examples, tools, and strategies.


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Book Details

  • Release Date: 07-01-2009
  • Publisher: Blackstone Audio, Inc.