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Publisher's Summary

What companies need to know—and do—to win and hold on to tomorrow's best employees
The workplace of the future is being shaped today by Web 2.0 - a collection of breakthrough social media technologies - and by the Millennial Generation, people born between 1977 and 1997. The convergence of these emerging workplace trends has created a generation of hyperconnected workers who are placing increased pressure on employers to overhaul their approach to talent management.
In The 2020 Workplace, human resources experts Jeanne C. Meister and Karie Willyerd offer a practical game plan companies can use to attract and keep these employees, and, in doing so, transform their organizations; achieve compelling business results, such as increased innovation and improved customer connectedness; and compete more effectively in the global marketplace.
Based on key findings from two surveys of global professionals, as well as case studies from organizations such as Deloitte, Cisco, Bell Canada, JetBlue, Nokia, and NASA, this book shows how the social technologies that are used outside the company in marketing to connect with customers can be adapted for use inside the company to connect with employees. Meister and Willyerd bolster their thought-provoking research with real-world examples of these practices in action, including a YouTube new-hire orientation contest, the use of Twitter for sourcing job candidates, and a video game for new hires. With 20 predictions for the 2020 workplace and a glossary for those who have never texted, posted to Facebook, or Tweeted, this book is a must-listen guide to what companies should do - and are already doing - to create tomorrow's workplace of choice.
©2010 Jeanne C. Meister and Karie Willyerd (P)2010 Jeanne C. Meister and Karie Willyerd and HarperCollins Publishers
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Customer Reviews

Most Helpful
5 out of 5 stars
By MG on 07-30-15

Excellent Primer on the Future Workplace

Would you consider the audio edition of 2020 Workplace to be better than the print version?

I didn't read the print version. I thoroughly enjoyed the audio book. The narrators voice was one of the best I've listened to and the content was highly relevant to my work.

Who was your favorite character and why?


Which character – as performed by Eliza Foss – was your favorite?


Did you have an extreme reaction to this book? Did it make you laugh or cry?


Any additional comments?

This book is outstanding and a great reference to anyone who is interested, concerned or focused on the future workplace. The level of detail is just right and the technology discussed was very helpful. I can't wait for Jeanne's updated book to be published.

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3 out of 5 stars
By Silvia Gouveia on 04-10-15

Future advances shift before you can finish a book

This book was published in 2010. The book presented some interesting ideas. However, many of them have already been proven obsolete in a fast paced world of technological advances.

The vision posted for 2020 does not seem to fit the realities observed in 2015.

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