• by Rodd Wagner, James K. Harter
  • Narrated by John McLain
  • 8 hrs and 11 mins
  • Unabridged Audiobook

Publisher's Summary

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules.
The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.
Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.


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Customer Reviews

Most Helpful

I love how he walks you through the process

What made the experience of listening to 12 the most enjoyable?

I like how he inform you of what makes managers great. I have been in management for over 10 years and still was able to discover things that captivated me.

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- James Renfro

Great Points

This book has very good points that can help anyone, not just beginning managers. I'm truly glad I listened to this book as it's helped me realize some things that were hard to understand or didn't understand at all that related to managing and the relationships I have with others. I would definitely recommend this book to anyone, not just managers, because we all manage in some sort of way in life.
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- Amazon Customer

Book Details

  • Release Date: 11-15-2016
  • Publisher: Brilliance Audio