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The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.
Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.
Customer ReviewsMost Helpful
By Ryan B. Rothchild on 03-01-18
Narrated like a movie trailer
In a world where financial gains top HR considerations, 12 men and women would find the truth to great managing...
This is a fantastic book, the concepts and principles should be required reading for everyone in a leadership position. Took me some time to get used to the narrator's voice. Maybe he talks like he's narrating a movie trailer all the time, or maybe it was an intentional choice by the director to try to make it more engaging. Regardless, the effect at times was distracting. But the reading and inflections were spot on, no problems there. Just seemed a little... melodramatic?