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In the twelve years following 9/11, American Airlines lost billions of dollars and endured years of crisis and turmoil. Financial upheaval, the crash of Flight 587, grueling confrontations with labor, a rival’s push to acquire the company, and a challenging fight with the government tested the mettle and fortitude of its top executives. Against all odds, American found a way to save what was once the world’s largest airline from certain ruin.
Told through the eyes of American’s chief lawyer, this insider’s story of intrigue of the unfolding events is set against a personal look at the innermost workings of the sexiest industry in the world.
Customer ReviewsMost Helpful
By T. Callahan on 06-30-18
Interesting, but biased
This story gives one insight into the complex details in running an airline. It takes tremendous commitment, energy, and intelligence to address all the aspects and pieces that ultimately provide someone to fly from point A to point B.
There is no doubt that this period of time was a major challenge for the airline industry, however Mr. Kennedy tends to portray American Airlines as always being in the victim position. Labor gets portrayed as the ignorant adversary and management as wearing the white hats just trying to salvage the company. I find gaps in the story regarding what management could have done differently or what they might have considered, or correcting errors in judgement/decisions. I find management vs. labor to be a destructive, costly way of doing business. And why didn't you file bankruptcy earlier after 9/11 like the other airlines did in order to survive? It must have been humbling to end up surviving by having a much smaller airline come in to save the day.