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Mr. Noesner's narration is second to none. His voice is soothing and consistent. No wonder he had such a successful career as a negotiator.
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I purchased this book after watching the six-part Waco miniseries about the author's work during the Branch Davidian standoff in Texas. Anyone involved in negotiations of any sort whether they're life and death or not should study this text. It is incredibly insightful for learning how to manage behaviors towards a positive outcome.