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it was fine... not highly intelligent but they won't care that I said that anyway. I think the material could have been condensed into a shorter book , and it definitely left me thinking that the hotel industry doesn't really value us as customers... which is sad since I think I try to be respectful
... but then maybe I am one of those ultra serious hotel guests they were describing. Glad I know what the concierge does.... kinda.
it's like this book just fell into my lap...or phone lol being in the hospitality industry I think this book is 100% on the money. I finished it in 2 days because I "had" to sleep but it was very interesting from beginning to end. great job you 2!