Working with Emotional Intelligence

Customer Reviews

288 Ratings

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5 out of 5 stars
By Gary on 11-14-09

One of the most important books I've encountered

Yes, I'll say it: this is one of the most important books I've read (listened to) in my life. I am well into my career of many years. I am 49. I work with executives, and I have friends that are execs, but I am not one. I am sometimes caught in between their squabbles. This book helps me understand my organization infinitely better than I did before. It's phenomenal for work relationships and interactions. It is great at helping you understand where you are in your career and how organizations and teams work best. It so rich. There is so much there,. I just finished Emotional Intelligence and then did this one. I think it is better to do it this way, but I think someone would get as much just doing this book.

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18 of 18 people found this review helpful

5 out of 5 stars
By Marty on 01-23-11

Intelligence for the 21st Century Workplace

In his first book on emotional intelligence, Daniel Goleman focuses on education and how we teach emotional intelligence. In this book, the focus is on the work world and how critical emotional intelligence is for organizational success. Goleman reviews the five dimensions of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and handling relationships) and lists 25 emotional competencies, highlighting which of those competencies lead to business success and which determine the success or failure of an executive.

Throughout the book, Goleman supports his argument for the need for emotional intelligence, noting that organizations going through the greatest change need emotional intelligence the most and that EI accounts for ninety percent of what's required for effective leadership. Moreover, he lauds the concept of learning organizations because they increase emotional intelligence, particularly in the areas of building trust and improving communications and dialogue. He closes the book with the statement that lack of emotional intelligence is the corporate equivalent of a weakened immune system - not necessarily deadly but ultimately affecting productivity and competitiveness. In this day and age, it's not a situation that many organizations can afford to find themselves in.

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12 of 13 people found this review helpful

1 out of 5 stars
By Edward on 11-20-04

Endless facts

I have listened for several hours and have been unable to get a handle on a single idea that might facilitate the growth of my emotional intelligence. Goleman seems unable to sense the difference between data and truly valuable information. I feel buried in data, and I'm beginning to think I'll have to listen for months to synthesize something useful to myself.

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25 of 39 people found this review helpful

4 out of 5 stars
By G. Robert on 01-29-03

Not pop science

Good review for working with children or others. Thought it would be self-help pop psychology. It was better than that.

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22 of 38 people found this review helpful

5 out of 5 stars
By Haley Flowers on 10-26-17

Extremely Beneficial

Exactly what I was hoping for. Read Emotional Intelligence, then found this, and it helped me figure out key points to work on to help in the workplace both for myself and employees. Highly recommend.

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5 out of 5 stars
By Abe on 05-02-16


Great Book for management and leadership. Plenty of short stories and examples that help it relate to you.

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0 of 1 people found this review helpful

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